Patient Resources

Your Guide to a Smooth and Supportive Care Experience

At Nottingham Healthcare Mental Health Services, we are committed to making your mental health care experience as comfortable, convenient, and informed as possible.

Whether you are a new or existing patient, this page provides helpful information about preparing for appointments, accessing important forms, understanding our policies, and communicating with our office.

Our goal is to help you feel informed, supported, and confident throughout your mental health journey.

 

 

1. New Patient Information

Welcome to Nottingham Healthcare!

We are pleased that you are considering Nottingham Healthcare Mental Health Services for your mental health care needs.

To help make your first appointment as smooth as possible, we encourage you to review the following information before your visit.

Preparing for Your First Appointment

Please have the following available:

  • Valid photo identification

  • Current health insurance card, if applicable

  • List of current medications

  • Relevant medical and mental health history

  • Previous treatment records, if available

  • Completed intake and consent forms

Our office will provide instructions for completing any required registration paperwork.

REQUEST AN APPOINTMENT

 

 

2. Patient Forms & Documents

Convenient Access to Important Information

We provide patients with access to important documents to help them understand their care, rights, and responsibilities.

Available Documents

  • New Patient Registration Forms

  • Consent for Treatment

  • Notice of Privacy Practices

  • Patient Rights and Responsibilities

  • Financial Policy

  • Cancellation and No-Show Policy

  • Authorization for Release of Information

  • Medical Records Request Form

Some forms may be completed electronically through our secure patient portal.

 

 

3. Appointment Information & Office Policies

Helping You Prepare for Your Visit

We value your time and strive to provide timely, coordinated mental health services.

Appointment Scheduling

Appointments are scheduled based on provider availability and the type of services requested.

Cancellations and Rescheduling

If you need to cancel or reschedule an appointment, please notify our office according to our cancellation policy.

Missed Appointments

Missed appointments may be subject to our established no-show policy, where permitted by applicable insurance requirements and regulations.

Medication Refill Requests

Please contact our office before your medication supply runs out. Refill requests are reviewed by your provider, and an appointment may be required.

Telehealth Appointments

For virtual appointments, patients should have a reliable internet connection and a private, quiet location.

 

 

4. Patient Rights & Privacy

Your Rights. Your Privacy. Our Commitment.

At Nottingham Healthcare Mental Health Services, we believe every patient deserves to receive care in an environment that promotes dignity, respect, privacy, and informed participation.

We are committed to protecting patient information in accordance with applicable privacy laws and professional standards.

Patients have the right to:

  • Be treated with dignity and respect.

  • Participate in decisions regarding their care.

  • Receive information about recommended treatment.

  • Ask questions about their treatment options.

  • Receive information about privacy and confidentiality.

  • Express concerns or complaints without retaliation.

  • Request access to their medical records in accordance with applicable laws.

 

 

5. Frequently Asked Questions

We're Here to Answer Your Questions

We understand that starting mental health treatment may raise questions.

How do I schedule an appointment?

Contact our office or use our designated appointment request system to inquire about availability.

Do you accept insurance?

We participate with Medicare, Maryland Medicaid, and selected commercial insurance plans. Please contact our office to verify your coverage.

Do you offer telehealth appointments?

Yes. Telehealth appointments are available for eligible patients located in Maryland, when clinically appropriate.

What should I expect during my first appointment?

Your provider will review your concerns, symptoms, medical history, and treatment goals to develop appropriate recommendations.

Can I request a medication refill?

Yes. Contact our office to submit a refill request. Your provider will determine whether a refill or follow-up appointment is appropriate.

What if I cannot afford my outstanding balance?

Payment arrangements may be available for eligible balances, subject to clinic approval and applicable insurance requirements.

VIEW ALL FREQUENTLY ASKED QUESTIONS

 

 

6. Contact & Patient Support

Need Assistance? We're Here to Help.

If you have questions about appointments, patient forms, insurance verification, medication refill requests, or accessing your medical records, please contact our office.

Our team is committed to providing helpful and respectful assistance.

CONTACT OUR OFFICE at (667) 895 3565.

REQUEST AN APPOINTMENT

 

 

Important Emergency Information

Nottingham Healthcare Mental Health Services is an outpatient practice and does not provide emergency crisis response services.

If you are experiencing an immediate medical or mental health emergency, call 911 or visit the nearest emergency department.

For mental health crisis support, call or text 988 to reach the Suicide & Crisis Lifeline.

Empowering Minds, Enhancing Lives